Policies / FAQ

Shipping Information

Most orders ship 1-3 business days (Monday-Friday) after purchase.  Once the parcel is in the hands of the shipping service (USPS or UPS) I cannot control the shipping speed.  If you'd like more control over shipping speed + insurance on your package, please select Priority Mail at checkout.  First Class mail is not insured.

Basic Mom is not responsible for lost/damaged packages.  Once it is in the hands of the postal service we cannot be held liable for its handling. Your order is trackable and you may contact USPS directly to resolve issues.  Please save the email containing your tracking number until your package arrives. Please double check your shipping info at checkout to be sure the information is correct.  We cannot refund orders that were delivered to the address given at checkout.

Free Shipping offers apply to FIRST CLASS shipping only.  If you select free shipping + Priority at checkout, it will still be shipped first class unless it exceeds the weight allowed for first class.

Returns & Exchanges

Returns are accepted if the product has a structural defect.  The product must be shipped back to Bee Mine Sunshine before a refund will be processed and must be postmarked within 10 days of the date of receipt with tags still attached. Please use the contact page to inform us of an issue with your product and you will receive further instructions for return.  A store credit will be issued if the item was returned for reasons other than defect, once the product is back in our possession (postmarked within 10 days of delivery).   If your order received “free shipping”, any refund will be given minus our cost to ship your order.

If you desire an exchange, the original product must be returned in its unused, unworn condition, with tags attached, and postmarked no later than 10 days from the date of receipt.  A re-stocking and shipping charge will apply for the exchange to be sent. Please use the contact page to receive further instructions for exchanges.


Clearance and/or sale items are FINAL SALE

     

    Frequently Asked Questions

    Will your headbands fit adults?

    All of our headbands will fit adults unless the description specifically says that it is for a child.  Our knot headbands and multi-way headwraps can be tied to fit your exact head size.  

    What is the average turnaround time and how are orders shipped?

    Our turnaround time is usually very prompt.  Most orders will ship 1-3 days after purchase.  If you have a large order, please allow 2-5 days. Orders may ship USPS First Class or Priority Mail.  You choose shipping speed at checkout.